C-SPA
Children's Single Point of Access
0300 470 9100Monday to Friday, 9am–5pm
Official Surrey contact details ↗
Jumping Jacks ChildcareSafeguarding sign in
DSL forms
Record → Review → Actions → Follow up
Choose the record that fits the situation. Each guide explains who to tell and what to do next.
Jumping Jacks safeguarding leads
DSL: Charmaine
Deputy manager / SENCO / deputy DSL: Daisy Mehra
DSL: Charmaine
Deputy manager / SENCO / deputy DSL: Daisy Mehra
Speak directly to Charmaine or Daisy using your agreed work contact arrangements. If the concern involves a lead, use an uninvolved appropriate senior person and the LADO route below.
Immediate danger or emergency: call 999.
Act to protect the child. Do not wait for a form, an app reply or a safeguarding lead.
Act to protect the child. Do not wait for a form, an app reply or a safeguarding lead.
Use Complete a log below. Save a draft or submit it for DSL review. No external referral is sent automatically. A parent copy is only shared after a separate DSL review and approval.
Medication records
Record medicine given and check parent acknowledgements.
Record medication givenRecord what happened
Child safety concernA concern, disclosure or worrying observation
Where to sendGive the confidential record directly to Charmaine (DSL), or Daisy (deputy). Use C-SPA for child safeguarding advice or a referral.
- Record what you saw or heard, the child's own words, the date and time, and any immediate action. Keep facts and reported information distinct.
- Tell the DSL promptly. Do not investigate or ask leading questions.
- Where a child needs protection, contact C-SPA; use the Emergency Duty Team out of hours. Do not let waiting for internal review delay urgent action.
Injury or mark recordObservation, explanation and body map
Where to sendGive the record and body map to Charmaine or Daisy. Escalate a safeguarding concern through the child safety route.
- Attend to immediate welfare and first aid needs.
- Describe the mark factually, number it on the body map and record explanations in the person's own words. Avoid assumptions or repeated questioning.
- Record who was informed and when, including any decision about contacting parents and the reason. Follow DSL or agency advice.
Physical intervention recordWhat happened, welfare checks and review
Where to sendGive the record to the manager and DSL. If the intervention raises a concern about an adult's conduct, use the adult concern route.
- Check the child's welfare and arrange first aid or medical help when needed.
- Record the risk, alternatives tried, staff and witnesses, contact used, duration, the child's response and recovery support.
- Record parent communication, manager review and any changes to the safety plan. Seek safeguarding advice if communication could place a child at risk.
Review and follow up
DSL review & actionsDecisions, referrals, responsibilities and review dates
Where to sendKeep with the restricted safeguarding case. Make any external referral directly through the relevant agency's official route.
- Review the original record and immediate safety needs. Record decisions and reasons, including a decision not to refer.
- Log advice or referrals: agency, person, time, reference and agreed response.
- Assign each action to a person, set due and review dates, and record the outcome. Follow up unresolved concerns.
Check whether an Ofsted notification is required. Report notifiable childcare events as soon as possible and within 14 days; see the official guidance below.
Report a concern about an adult
Concern about an adultA separate confidential route for staff, volunteers or other adults working with children
Where to sendReport to an appropriate senior person who is not involved. If the concern involves Charmaine or Daisy, or you cannot safely use the internal route, contact Surrey LADO directly.
- Record the concern as received and any immediate protective steps. Keep it separate from ordinary staff and family messages.
- Consult LADO if unsure whether the harm threshold is met. The designated senior manager should report an allegation and discuss the threshold with LADO within one working day. Do not delay to investigate.
- Do not alert the adult concerned or start your own investigation before appropriate advice. Record advice, actions, references and follow-up.
For urgent action outside office hours, contact the Emergency Duty Team or police; inform LADO as soon as possible. Use 999 for immediate danger.
Surrey safeguarding contacts
Checked against official published guidance on 15 October 2026. Open the source links to check for later changes. For urgent concerns, telephone rather than wait for an email response.
Emergency Duty Team
Urgent children's social care concerns outside office hours
01483 517898Evenings, weekends and bank holidays
Official Surrey contact details ↗LADO
Concerns about adults who work or volunteer with children
0300 123 1650Choose option 3
Surrey LADO procedure and referral resources ↗Ofsted reporting
Registered-provider notifications are a separate step from a Surrey or LADO referral.
Report a serious childcare incident ↗Submit notifiable events as soon as possible and within 14 days. The guidance explains what must be reported.
Opening an email link creates a message in your email app. No child or case details are filled in. Follow the agency's current secure referral instructions when sharing confidential information.